Have a burning Question?
ANSWERS? I'VE GOT THEM.
Here are the questions I am most frequently being asked...If you can't find your answer, feel free to reach out in the contact section below.
USA-Shipping and handling fees:
At this time, mailing you a paperback book all by itself is FREE in the US. In larger orders, the fees are based on the overall weight (as we can't use Media Mail and must ship a more expensive way).
Do you ship internationally?
Absolutely- for those ordering in the UK- one can get our book through Jurassic Climbing Academy in Scotland. It is also sold through Cordee in the UK.
Canada/Australian orders are welcome- place an order via email if you are having issues with our payment system or shoot us a line for help! This book is also available at the BlocShop in Montreal.
How long does shipping take?
It could be 3-5 days within the US or up to 18 days internationally.
Will I be charged for taxes?
If you live in Colorado you pay taxes with your order- otherwise we don't charge! Tariffs are not covered by your purchase price.
PAYMENT & WARRANTY
What forms of payments do we accept?
We take check, paypal or credit card.
What are your warranty terms & conditions?
Ebooks are not valid for return- If you have received any other item and are unsatisfied with your purchase- get your money back or a swap to a differnt tool within 7 days. We do not cover return shipping however-
All Skype sessions are on Mountain Standard (Colorado Time). I'll be ready and waiting at your scheduled time with user name ClimbingDoc. If I'm a few minutes late, don't worry- I might be held up with a last few questions in my office. Any difficult cases can email over results/reports to my email below. Book online here.
In Person "Gym" Visits
You may currently book a visit to see me at my boulder clinic here until mid spring 2021. If you'd like me to travel to your gym, please consult with your gym about this option (before contacting me). If you are able to get a group of 5 together and are in the Colorado Front Range, I'd more than happy to drive to you. Please reach out with any questions or comments.
I'm happy to send a full info receipt for your visit with which you can submit to your insurance. Titled a "super bill" it will have all codes needed to be reimbursed by your healthcare company.
HSA and Flex Spend Cards
All flex-spend cards and HSA Cards are welcome. If you are having issues using them with the system I am happy to run them manually for your visit or self-care tools depending on the rules and regulations of your state and program.
What is your returns policy?
You have 7 days after your purchase arrives to return it for a full refund unless it is an e-Book.
Want a refund?
Absolutely. Unless it is an ebook OR if the purchase has signs of wear and tear- Used purchases are nonrefundable.
Interested in retailing my book at your shop?
Contact me for a pricing sheet. I offer bulk shipping discounts AND assistance in selling my books at your store.
Interested in providing medical climbing specific care or lectures at your Gym ?
Still have questions? Contact me>