Have a burning Question?
ANSWERS? I'VE GOT THEM.
Here are the questions I am most frequently being asked...If you can't find your answer, feel free to reach out in the contact section below.
USA-Shipping and handling fees:
At this time, mailing you a paperback book all by itself is FREE in the US. In larger orders, the fees are based on the overall weight (as we can't use Media Mail and must ship a more expensive way).
Do you ship internationally?
Absolutely- for those ordering in the UK- one can get our book through Jurassic Climbing Academy in Scotland.
Canada/Australian orders are welcome- place an order via email if you are having issues with our payment system or shoot us a line for help!
How long does shipping take?
It could be 3-5 days within the US or up to 18 days to Europe.
Will I be charged for taxes?
If you live in Colorado you pay taxes with your order- otherwise we don't charge!
What is your returns policy?
You have 7 days after your purchase arrives to return it for a full refund unless it is an ebook.
Want a refund?
Absolutely unless it is an ebook OR if the purchase has signs of wear and tear- Used purchases are nonrefundable.
Interested in retailing my book at your shop?
Contact me for a pricing sheet. I offer bulk shipping discounts AND assistance in selling my books at your store.
All skype sessions are on Mountain Standard (Colorado Time). I'll be ready and waiting at your scheduled time with user name ClimbingDoc. If I'm a few minutes late, don't worry- I might be held up with a last few questions in my office. Any difficult cases can email over results/reports to my email below. Book online here.
I'm happy to send a full info receipt for your visit with which you can submit to your insurance. Titled a "super bill" it will have all codes needed to be reimbursed by your healthcare company.
HSA and Flex Spend Cards
All flex-spend cards and HSA Cards are welcome. If you are having issues using them with the system I am happy to run them manually for your visit or self-care tools depending on the rules and regulations of your state and program.
Still have questions? Contact me>
PAYMENT & WARRANTY
What forms of payments do we accept?
We take check, paypal or credit card.
What are your warranty terms & conditions?
Ebooks are not valid for return- If you have received any other item and are unsatisfied with your purchase- get your money back or a swap to a differnt tool within 7 days. We do not cover return shipping however-